EpiRigs (formerly Episwiss Rigging) - Terms and Conditions

V2.1 – Jan 18, 2016

These are the terms and conditions for purchasing products and services from “EpiRigs” (formerly "Episwiss Rigging"), a proprietorship located in Zurich, Switzerland. These terms and conditions are subject to modification without prior notice. In some cases, modifications apply 30 calendar days after being published. They contain 10 (ten) parts and last part is numbered 10.2.

I. General

1.1 These terms of sale apply to EpiRigs and all agreements undertaken with EpiRigs. Terms and conditions are accepted upon placing an order.

1.2 Swiss Law applies to all offers and agreements initiated by Episwiss.

1.3 EpiRigs is involved in the design, manufacturing and distribution of products and services in the field of rigging for watersports, off road vehicles and the balance community.

1.4 EpiRigs delivers professional advice for rigging and design of rigging parts and systems

II. Offers and agreements

2.1 Agreements with EpiRigs to deliver products and/or services are binding only after written confirmation (in digital or print formats).

2.2 Additions, modifications and/or further agreements are effective only when agreed in writing (in digital or print format).

III. Prices

The currency depends on selling platform and is always explicitly mentioned with its internationally recognized symbol.

IV. Delivery

Once payment of orders has been received, EpiRigs usually ships orders within 10 working days. If this is not possible due to the fact that the ordered products are not in stock or have been discontinued, or if there is a delay for other reasons, the customer will receive a message within 10 working days after placing the order to indicate the date of shipping.

V. Force Majeure

5.1 Force Majeure means, besides as detailed in the law, all circumstances beyond the control of EpiRigs, which hinder the delivery of products or make it impossible, including interference in the Internet, disruptions in the electricity, failures in e-mail traffic and disturbances or changes in technology supplied by third parties.

5.2 When the period, in which fulfilment of the obligation by EpiRigs is not possible by Force Majeure, lasts longer than 30 working days, either party can terminate the agreement, without an obligation to pay compensation.

VI. Warranty & Return Policy

6.1 The customer is obliged to check the delivered products immediately upon receipt. Should the delivered products contain a mistake or be damaged, the customer is obliged to make these defects known immediately to EpiRigs in writing (before returning it/them to EpiRigs). The right to return expires completely when the products have been used.

6.2 All products of EpiRigs have a one-year guarantee when used in normal conditions (for the purpose and under the scope described in online documentation by EpiRigs – see support section on www.epirigs.com).

6.3 Claims under the one-year guarantee imply returns of concerned products and return shipping costs remain at customer’s expense. All returns for claims under guarantee shall be announced to EpiRigs (order@epirigs.com) and acknowledged by EpiRigs before the concerned product is shipped. In case EpiRigs recognise the legitimacy of the claim, EpiRigs will replace the product with a similar one and ship it back to the customer at own expense. In case the product is discontinued and the legitimacy of the claim is recognised, EpiRigs may replace the product with products of similar value, upon customer’s acceptance.

6.4 This warranty does not apply when the customer acts wrongfully towards EpiRigs, the customer modified the delivered products or had it/them modified or repaired by third parties or the delivered products are used in or exposed to unusual circumstances or otherwise treated carelessly. EpiRigs can never be held responsible for the consequences of an incorrect treatment/usage of the products.

VII. Payment

All EpiRigs products are to be paid prior to shipping.

VIII. Intellectual property

The brand “EpiRigs” and its logo (on top of this page) are registered with the Swiss Federal Institute of Intellectual Property and shall not be used without prior consent from EpiRigs.

IX. Liability

EpiRigs excludes all liability for direct or indirect damage of any kind, in any way, connected with improper utilisation of the products. Notably, any use beyond the purpose and scope of usage described in online documentation is considered improper utilisation.

X. Disputes

10.1 For questions and/or complaints the customer can email order@epirigs.com. Complaints are treated as soon as possible, but ultimately within 14 working days. When this is not possible for any reason the customer will be informed of the duration of the delay, within 14 working days following their claim.

10.2 Disputes arising from this agreement will be treated under Swiss Law.

End of EpiRigs terms and conditions